• Request a Quote
• Ask An Expert
  
  Need Advice?
  Have a Question?
  Get Answers!
• Testimonials
  
  "Having used Design Air for the past couple of houses & also my sons & daughters have also used Design Air, we wouldn't hesitate to recommend your firm for your competitive pricing and excellent service."

  ..more

We guarantee you’ll be happy with your purchase from Design Air

For your peace of mind, all products sold by Design Air are covered by 5 year Domestic parts / 2 year Commercial parts and labour warranty. 

The warranties are covered by the manufacturers, and detailed warranty terms and conditions will be delivered with your products.

 

 

 

General Warranty Terms

Initial assessment
Before a warranty claim will be filled by the manufacturer, your installer/service person must carry out an initial service call – at your cost unless the system was installed by Design Air – to determine that any fault is not the result of incorrect installation or commissioning. 

Correct installation
It must be determined that your system has been installed in accordance with the manufacturer’s requirements, instructions and within all recognised industry standards.

Correct design and size
It must be determined that your system has been correctly designed and sized (capacity) for its intended use.  In order to ensure your system meets this warranty condition, we highly recommend you use our professional design service before you order products online.

Correct operation
It must be determined that your system is being operated as per the manufacturer’s instructions.

Proof of service
It must be proven that annual preventative service as per operating and servicing instructions has been undertaken.

Easy access to system
The manufacturer’s representative for warranty service must have free and easy access to your system.

Normal working hours
Any repair or replacement will occur during the manufacturer’s normal working hours.

Installation location
Any repair or replacement will only occur within Australia and at the original installed location.

Liabilities for losses
Neither Design Air nor the manufacturer will be liable for any losses due to breakdown during the repair or replacement.

Further coverage
All warranty terms are in addition to, not in place of, any rights you may have at law.

 

Warranty Exclusions

Please be aware of the following situations and factors NOT COVERED by your warranty:

Damages
Damage caused by the following are NOT COVERED by your warranty:

• Lightning and/or incorrect electrical supply as per rating label
• Accident, misapplication, abuse, alteration, tampering  or servicing by non-authorised persons
• Faulty, improper installation
• Incorrect operation
• Failure to carry out required maintenance as per operating instructions
• Corrosive conditions, foreign objects, matter, insects, vermin, etc. entering your system

Costs
Travel time, transport and insurance of parts outside of metropolitan areas are NOT COVERED by your warranty.

Parts
All usable parts, including but not limited to the following, are NOT COVERED by your warranty:

• Vee belts
• Batteries
• Refrigerant
• Fuses
• Service valves

Accessories
All accessories, including all optional accessories, which are not a direct part of your air conditioning unit are NOT COVERED by your warranty.

Adjustments and Services
Any adjustments or normal servicing to any part of your air conditioning system are NOT COVERED by your warranty.

 

Have some questions?
Find the answers in:
FAQs
FREE resources
How we work
Privacy Policy

Or simply contact us by calling us on 1 300 284 994 or emailing us.