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"Having used Design Air for the past couple of houses & also my sons & daughters have also used Design Air, we wouldn't hesitate to recommend your firm for your competitive pricing and excellent service."
All you need to know about using our website
If you’re looking for answers about shopping on our website, you’ve come to the right place.
If you’re looking for answers about specific air conditioning questions you’ll find them in our FREE Resources section, where everything about air conditioning is explained.
If your question isn’t listed, it doesn’t mean we don’t have an answer for you. Just call us on 1 300 284 994 or email us. You can even look for answers on our Facebook page.
Products and Prices
What is included in the price?
Are the products guaranteed?
Can I get other products that aren’t listed?
How can I get in touch with someone about the products?
Ordering my Products
Why should I create an account?
How do I create an account?
What will you do with my personal information?
What methods can I use to order products?
How can I pay for my order?
How do I know my credit card and account information are secure online?
Do I receive a proof of purchase when I buy online?
What if I want to change my order?
Can I cancel my order?
How can I get in touch with someone about my order?
Delivery of my Products
Where will my products be delivered to?
How will my products be delivered?
How much does it cost to have my products delivered?
Can my products be delivered outside Australia?
How long will it take for my products to be delivered?
What if I get the wrong products or something is missing?
How can I get in touch with someone about my delivery?
Products and Prices
What is included in the price?
For our online shoppers, all prices are in Australian dollars and include GST. Delivery is not included and will be (if required) priced separately after your order has been received. More information about delivery is available on our Delivery page.
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Yes, all our products come with warranties. You can find more information about warranties on our Warranties page.
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Can I get other products that aren’t on the Design Air website?
If you are looking for a specific air conditioning product that is not our website, please call us on 1300 284 994 or email us. We may be able to provide it.
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How can I get in touch with someone about the products?
Simple. Call us on 1300 284 994 or email us.
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Why should I create an account?
Creating an account will make your shopping experience easy. You will be able to create wish lists, keep track of your previous orders, and avoid having to re-enter information each time you shop. Why not create an account now?
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What will you do with my account details?
Design Air safeguards your personal details, because we understand how important your privacy and security are. For detailed information about how we keep your information safe, please read out Privacy Policy.
The ways we MAY use your information are:
- contact you via phone or email for assistance or marketing purposes
- identify you by user name and password
- process your order
- deliver your order
- provide you with services and products you request
- administer and manage services and products you request
- assist us in developing and improving our services and products
- interpret your attributes and parameters for using features and functions of our website
- conduct appropriate checks for credit worthiness and fraud
- conduct market research
- maintain and develop our business systems and infrastructure
- comply with any laws
It’s simple. You can sign up here and get started shopping.
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What methods can I use to order products?
The most efficient way to order your products is through our online shop.
If you are uncomfortable with providing your details through the online shop, call us on 1 300 284 994 or Email us and we will discuss other options for ordering and paying for your products.
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Mastercard and Visa only are accepted for orders.
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How do I know my credit card and account information are secure online?
Design Air is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect their customers from identity theft and security breaches. Under PCI Data Security Standards we can assure you that your credit card data, account information and transaction information are safe.
Our Privacy Policy contains more information about the security of your information.
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Do I receive a proof of purchase when I buy online?
Yes. You will receive a tax invoice when your transaction is completed.
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What if I want to change my order?
If you’ve made a mistake in your order or you want to change it, please contact Design Air immediately by calling us on 1 300 284 994.
If your order is still being processed, we may be able to accommodate your change. If your order has already been dispatched we will not be able to change your order. Please view our Refunds Policy page for more information.
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If you need to cancel your order, please contact Design Air immediately by calling us on 1 300 284 994.
If your order is still being processed, we may be able to accommodate the cancellation. If your order has already been dispatched we will not be able to cancel it.
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How can I get in touch with someone about my order?
Simple. Call us on 1 300 284 994 or email us.
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Delivery of my Products
Where will my products be delivered to?
Your products may be delivered door-to-door or to a warehouse in the nearest capital city to you. We will work with you to determine the most effective delivery option for your specific order and location. For more information, please see our Delivery Policy page.
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How will my products be delivered?
We will work with you to determine the most effective delivery method for your specific order and location. For more information, please see our Delivery Policy page.
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How much does it cost to have my products delivered?
Delivery is not included in the product pricing and will be priced separately (if required) after your order has been received.
We will work with you to determine the most effective delivery option for your specific order and location. For more information, please see our Delivery Policy page.
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Can my products be delivered outside of Australia?
No. Delivery is within Australia only.
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How long will it take for my products to be delivered?
Delivery times will vary depending on which delivery method is selected. Please allow a minimum of 3 days for metropolitan areas and longer for deliveries outside metropolitan areas.
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What if I get the wrong products or something is missing?
If your order has been incorrectly filled, you need to let us know in writing within 7 days of your receipt of delivery (copies of you delivery documentation will be required).
If we verify that we’ve forgotten to ship part of your order, we will arrange for delivery of the missing items at no cost to you.
If we verify the order was incorrectly filled by us, we will work with you to arrange for the return shipment of the product to us at no cost to you. Your correctly filled order will then be shipped to you at no cost to you.
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How can I get in touch with someone about my delivery?
Simple. Call us on 1 300 284 994 or email us.back to top
