Refund

We’re sure you’ll be cool and happy with your purchase from Design Air

We’ve built our business and our reputation by satisfying customers.  We provide the highest level of customer service and only supply the best quality products.

However, if you wish to return your products, please be aware of the terms of our Returns Policy.

 

Refund Payments

If a refund is deemed appropriate for any of the reasons listed below, payment will be made to you using the same payment method you used to pay for your original order.

Refunds will not be issued until the products have been returned to and received by Design Air.

 

If you change your mind

We understand that sometimes mistakes are made.  That’s why we do accept returns if you change your mind.

We will charge you only a restocking fee of 4% of the original purchase price – which is simply what our suppliers charge us.

Products must be returned to Design Air, at your cost and with no alterations, within 14 days of receipt of delivery (copies of your delivery documentation will be required) to qualify for a refund.

 

Incorrect calculations or measurements by you

To make sure you are ordering the right products for your specific requirements, we highly recommend you purchase a professional duct design service.

Again, we do understand that sometimes mistakes are made.  So we do accept returns if you have calculated or measured incorrectly.

We will charge you only a restocking fee of 4% of the original purchase price – which is simply what our suppliers charge us.

Products must be returned to Design Air, at your cost and with no alterations, within 14 days of receipt of delivery (copies of your delivery documentation will be required) to qualify for a refund.

 

Errors in your order

It is important that you check your online order carefully for accuracy before submitting it.  If your order has been received but not yet dispatched, you may be able to make changes to it.  Contact us immediately.

If you discover an error in your order once you have received your goods, you may return them for a refund.

We will charge you only a restocking fee of 4% of the original purchase price – which is simply what our suppliers charge us.

Products must be returned to Design Air, at your cost and with no alterations, within 14 days of receipt of delivery (copies of your delivery documentation will be required) to qualify for a refund.

 

Defective orders

If you receive a damaged or defective product, you must advise Design Air in writing within 7 days of your receipt of delivery (copies of your delivery documentation will be required).

Once we have verified the damage and deem it valid for refund, we will work with you to arrange for the return shipment of the product to us at no cost to you.

You may receive a refund, or a new product will be shipped to you at no cost to you.

 

Incorrectly filled orders

If your order has been incorrectly filled, you must advise Design Air in writing within 7 days of your receipt of delivery (copies of your delivery documentation will be required).

Once we have verified the order was incorrectly filled by us, we will work with you to arrange for the return shipment of the product to us at no cost to you.

Your correctly filled order will then be shipped to you at no cost to you.

 

Product alterations or misuse

If a product is damaged or does not fit properly as a result of you or anyone commissioned by you altering it in any way, Design Air will not provide a refund.

If a product is damaged or does not fit properly as a result of you or anyone commissioned by you using it for any purpose other than for what it is recommended, Design Air will not provide a refund.

 

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